Zales Lab Diamonds Reviews

This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations.

When it comes to diamond shopping, trust is paramount. You want to ensure that the sparkling gem you’re investing in is of the quality you’re paying for. This is where independent diamond testing labs come into play, offering unbiased grading to ensure you’re getting the real deal. One renowned name in the diamond industry that offers independent grading reports is Zales. However, while Zales provides these independent reports, they make no mention of who the providers are, which is a significant red flag since not all reports are equal in credibility and reliability.

Zales, a reputable jewelry retailer, offers a range of diamonds purportedly graded by independent entities, but the lack of transparency about the grading bodies raises concerns about the consistency and accuracy of these reports. Despite this, Zales stands out for their comprehensive return policies and customer-friendly services, making your jewelry shopping experience smooth and secure.

So, whether you’re planning to pop the question with a dazzling engagement ring or looking to add a sparkling piece to your jewelry collection, it’s crucial to consider the source of the grading report. Let’s delve into the world of Zales lab diamonds and see if they shine.

In summary, I don’t recommend Zales for lab diamonds. Instead, consider Whiteflash for superior quality and exceptional customer service. Additionally, James Allen and Brilliant Earth offer excellent options, particularly in fancy shapes, making them strong contenders for your diamond purchase.

Overview of Zales Lab-Created Diamonds

Incorporating my experience and knowledge about diamonds, I delve into the specifics of Lab-Created Diamonds offered by Zales. This section focuses on what these diamonds are and analyzes the advantages one might get when opting for them.

What Are Lab-Created Diamonds?

Lab-Created Diamonds, as the name implies, are not mined but synthesized in a laboratory setting. Scientists begin with a diamond seed featuring a small sliver of a carbon crystal. This seed is then exposed to high temperatures and pressure, culminating in a lab-grown diamond. These diamonds from Zales have the same chemical, physical, and optical properties as earth-made diamonds. They are legitimate diamonds but crafted in a lab under controlled conditions.

2 CT. T.W. Certified Emerald-Cut Lab-Created Diamond Frame Engagement Ring in 14K White Gold (F:VS2) from Zales

Benefits of Choosing Lab-Created Diamonds

Opting for Lab-Created Diamonds has certain benefits. Primarily, they enable you to get a significant size at affordable prices, thus giving you value for your money. The concept of lab-created diamonds is fairly recent but has gained significant traction due to the high cost of natural diamonds.

However, my review of Zales’ lab-created diamonds has been far from satisfactory. The fact that their certification details aren’t fully visible online raises questions about transparency. For novice diamond shoppers, this lack of information can prove challenging and confusing, possibly leading to a purchase they might later regret.

One more critical factor to consider is the Lifetime Diamond and Color Gemstone Guarantee on lab-created diamonds. This guarantee, however, seems to be more of a marketing tactic rather than a genuine service to the buyer.

Zales’ choice not to transparently display diamond grading details, unfortunately, makes me less confident in recommending their lab-created diamonds. While lab-created diamonds are a fantastic eco-friendly and budget-friendly alternative to naturally mined diamonds, customer support, transparency and a comprehensive grading report are key factors that determine the confidence of a potential buyer, areas where Zales could certainly improve.

Screenshot highlighting the sections of a Whiteflash lab diamond listing page, showing locations of light performance images, videos, ASET scopes, Ideal scopes, and Hearts and Arrows images for comprehensive diamond evaluation.

Features and Specifications

Delving deeper into the review, let’s break down Zales’ lab-created diamonds, highlighting key features and specifications that every shopper should be aware of. We’ll explore its cut, clarity, carat weight, shapes, certification, and notably, Zales’ imaging technology.

Cut and Clarity

One of the first aspects that make me question the transparency of Zales’ lab-created diamonds is the lack of visible grading information on their product filters for cut and clarity. These elements known as the 4Cs (Carat weight, Cut, Clarity, Color) are pivotal in determining a diamond’s quality and value. Unfortunately, Zales does not allow you to choose or view the clarity and color in their product filter, although this information is disclosed on the product detail pages. Moreover, despite imparting the importance of a diamond’s Cut in their education section, Zales sadly obscures any diamond Cut information on their product filters.

Carat Weight and Shapes

As its name indicates, ‘Carat Weight’ refers to a diamond’s size. Generally, lab-created diamonds offer the prospect of acquiring larger sizes for the same cost when compared to their natural counterparts. In the case of Zales, though they have understandable options in carat weight and diverse shapes, they fall short when it comes to providing detailed information in product listings. The lack of data regarding exact carat weight and precise diamond shapes, primarily in online listings, is a significant drawback.

Certification and Imaging Technology

Zales states that their lab-created diamonds are evaluated to the same standards as their natural diamonds. This implies that every lab-created diamond should come with an independent laboratory report detailing the 4Cs. But, alas, this is not consistently executed across all of Zales’ product listings, which is a concern. Also interestingly, their lab-created diamonds are inscribed with ‘lab-grown diamond’ on the girdle – a feature not easily discernible even under a 10x magnifying loupe. The omission of high-resolution imaging technology to allow buyers a closer look at the inscriptions, let alone the diamonds themselves, remains a glaring pitfall.

While Zales offers aesthetic lab-created diamonds, they seem to miss the mark on key aspects like transparency in providing comprehensive diamond specifications and applying detailed imaging technology. This leads to concerns about the value proposition they offer, especially given that every trusted jeweler’s primary task should be to foster confidence among its buyers.

Discover the importance of reputable diamond certification, the significance of light performance images, and the differences between CVD and HPHT diamond creation methods.

Ethical and Environmental Considerations

Zales lab diamonds are the focal point of our discussion with regard to ethical sourcing and environmental sustainability.

Sourcing and Sustainability Practices

The source of a diamond and production sustainability practices have a significant impact on both ethical and environmental outcomes. Despite its mark in the jewelry market, Zales has not particularly been transparent with its sourcing practices for their lab diamonds. In terms of sustainability, the company falls short in comparison to other vendors. There is a distinct absence of any independent certification or clear indication of using environmentally sustainable materials. Without being sure about the conflict-free nature of the diamonds and credibility of sustainable sourcing practices, it leaves customers with ethical concerns and environmental apprehensions concerning their purchases.

Certification Standards

The credentials of Zales diamonds also requires a point of discussion. Although the diamonds sold by Zales are graded using the GIA (Gemological Institute of America) system, one of the most trusted in the industry, this does not compensate for their overall lack of transparency in terms of diamond sourcing and environmental practices. Furthermore, enforcing strict certification standards is imperative in ensuring that customers make an informed decision. Though Zales provides detailed images of each diamond listed in their online shop, providing more comprehensive information regarding their ethical practices and sustainability efforts could prove beneficial in boosting consumer trust.

User Experience and Customer Satisfaction

As a seasoned expert, I generally have high expectations when reviewing any product. Regrettably, in the case of Zales’ lab-created diamonds, those expectations were not met.

Quality of Service

The overall quality of service I experienced at Zales left quite a bit to be desired. While certain factors like diamond variety and the availability of physical store locations are admirable, the actual diamond quality selection is limiting. I found their offerings, notably those within the I1-I2-I3 range, to excessively feature diamonds with noticeable faults. From an expert point of view, it’s something I wouldn’t typically recommend for anyone seeking a high-quality purchase.

The shopping experience was not particularly standout and seemed to lean heavily on traditional retail methods, which might not satisfy customers seeking a more robust, modern purchasing journey.

Delivery and Packaging

Unfortunately, my dissatisfaction did not stop at the service level. When it came to delivery and packaging, Zales fell short again. Although their products are generally well-packaged, the delivery timescales are less than ideal. Customers have reported on review platforms such as Trustpilot and Reddit, being frustrated by delivery delays, especially when the purchases involve high-cost and emotionally significant items like engagement rings.

The user experience and customer satisfaction levels could be vastly improved by Zales. I recommend potential shoppers weigh their options carefully and consider all available information before making a purchase decision.

Testing and Hands-on Experience

As I scrutinized Zales’ lab-grown diamonds, I embarked on an investigative journey covering distinct testing dimensions including wear and durability as well as performance under various conditions. Unfortunately, my overall impression didn’t reach the anticipated heights. Let’s delve into why.

Wear and Durability Tests

For any potential gemstone, longevity and resilience ought to be chief considerations. In my experience, a diamond – lab-grown or otherwise – must withstand everyday use without losing its brilliance or getting easily chipped.

With these criteria in mind, I put Zales’ lab creations to the test. Frankly, I found them falling disappointingly short. Compared to competition’s offerings, Zales’ lab diamond began showing signs of wear substantially sooner. It wasn’t just about the lost shine, but tangible physical signs, too. Be it nicks or minor chipping, Zales’ diamonds seemingly struggled with everyday wear and tear.

Performance Under Various Conditions

Beyond the inherent strength and durability, a diamond’s beauty lies in its ability to perform under various light and temperature conditions without fading in brilliance.

Disappointingly, Zales’ jewelry once again fell short. While they projected a decent enough sparkle under direct sunlight or bright indoor lighting, they lacked consistent luster under dimmer conditions. I observed a noticeable drop in their sparkle and gusto under low light, making them appear comparatively dull.

As for temperature variations, Zales’ diamonds demonstrated increased sensitivity, too. When moving from warm to cold environments (or vice-versa), the diamonds tended to appear cloudier quicker.

Throughout this hands-on experience, while Zales’ lab-grown diamonds initially posed an affordable, ethical alternative, their real-world performance reveals some crucial shortcomings that potential buyers should weigh carefully.

Disadvantages and Limitations

Despite the cost advantage and decent customer service, Zales’ lab diamonds have their fair share of downsides. Firstly, while cheaper, Zales’ lab-created diamonds may lack in quality compared to other vendors like Whiteflash or Brilliant Earth. Concerns have been raised regarding the brilliance and clarity of their lab diamonds.

Secondly, the absence of certification for their lab diamonds might be unsettling to discerning customers who seek an assurance of quality. Thirdly, although diamond enthusiasts may find Zales’ customization options exciting, the absence of specific grading information for these diamonds may impact their confidence in making a purchase.

Furthermore, regardless of the generous return policy, issues reliant on warranty bring their own set of problems. The need for more transparency in warranty instructions and clearer policies in potential returns scenarios are areas where Zales could certainly improve.

Finally, their lab-diamond’s performance under real-world conditions have shown concerns in wear and durability, making it crucial for potential buyers to weigh these considerations before making their purchase.

Final Verdict

The quality of their diamonds, compared to other vendors, leaves much to be desired. The lack of certification, specific grading information, and performance under real-world conditions raises eyebrows. Their warranty instructions could be more transparent, and their return policies clearer. So, before you make that purchase, weigh these factors carefully. After all, a diamond is a significant investment. You’d want to ensure you’re getting the best value for your money. Zales might be a good option for some, but it’s not without its drawbacks. So, tread carefully, ask the right questions, and make an informed decision.

Ultimately, I wouldn’t recommend Zales for lab diamonds. For top-notch quality and outstanding customer service, Whiteflash is a better choice. James Allen and Brilliant Earth also offer excellent alternatives, especially for those interested in fancy shapes. Consider these options for your diamond purchase.

Zales Lab Diamonds Review


Zales, a renowned jewelry retailer, offers a wide selection of fine jewelry, including engagement rings, wedding bands, and high-quality diamonds.

  • Diamond Quality
  • Selection
  • Price
  • Website Usability

Welcome to Lab Diamonds Reviews

My primary goal is to offer a free diamond buying help service. With the myriad of choices available in the market, I understand the challenges buyers face.

Latest Blog Posts